Shipping policy

📦 Shipping Policy

Contact Email: glowin@use.startmail.com

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.

• Orders are not processed or shipped on weekends or holidays.

Delivery Times

• Delivery times may vary depending on the destination:

  • Domestic shipping: 3–7 business days.

  • International shipping: 7–20 business days (depending on the country and customs).

• Once your order has shipped, you will receive an email with your tracking number.

Shipping Costs

• Shipping costs are calculated automatically at checkout based on your location and order weight.

• We may offer free shipping on orders over X € / $ (adjust this according to your store’s promotions).

Customs, Duties & Taxes

• Customers are responsible for any customs fees, import duties, or local taxes that may apply in their country.

Delivery Issues

• If your order does not arrive within the estimated timeframe, please contact us at glowin@use.startmail.com for assistance.

• We are not responsible for delays caused by the courier, customs, or force majeure events.

Shipping Address

• Please make sure to provide the correct shipping address. We cannot guarantee redelivery if the address provided is incorrect or incomplete.